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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of ken burk

ken burk

October 25, 2024

5  out of  5
rating by ken burk
"Leann was super helpful with my new policy for my UTV. Thanks again Ken Burk"
We responded:
"Thank you, Ken! Now that you own your own small business, you understand the why personal service is so important. LeeAnn and my team are committed to providing excellent customer service. The best part is, you can deal with her again instead of getting someone new each time from a call center. Thanks for your years of business. - Fred"
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Dan Waterman

October 11, 2024

5  out of  5
rating by Dan Waterman
"Cyndi was very helpful and professional while handeling our claim over the phone."
We responded:
"Thanks Dan! It's great when you personally know the person you are dealing with. You have known Cyndi longer than she has worked for me. That is what LOCAL is all about. It also makes me proud that my team can take care of you better than I can. That is why they are on the "A" team. :-) Thanks for your many years of business. - Fred"
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Adam Gregory

October 1, 2024

5  out of  5
rating by Adam Gregory
"Extremely helpful. Very glad I switched over!!!"
We responded:
"Thank you, Adam! I know you were working with Lee Ann. She is a Superstar on my team. She is my commercial lines specialist and will make sure your insurance needs are taken care of. The best part about being a client of our is that you can always talk with someone you are familiar with. During normal business hours you will never reach a call center. Thanks for your business, Adam! _ Fred"
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Brooke Sheaffer

September 24, 2024

5  out of  5
rating by Brooke Sheaffer
"Thank you for being so kind and patient with us. You are so great to work with and we appreciate you"
We responded:
"Thank you, Brooke,! You have dealt with several of my team members, but most recently, Cyndi. We treat everyone with the utmost respect and dignity because we don't always know what you are dealing with outside of insurance. We want to make sure you always feel welcome. Please reach out to us for all of your insurance needs. Thanks - Fred"
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Jamie Tait

August 26, 2024

5  out of  5
rating by Jamie Tait
"She was great to work with"
We responded:
"Thank you, Jamie! Diana is a valued member of our team. She is super passionate about making sure she takes care of our customer's insurance business. She loves what she does, and it shows. Your feedback means a lot to us! Thanks again - Fred."
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Kristina Thornbury

August 21, 2024

1  out of  5
rating by Kristina Thornbury
"Disappointed in the service and price over the last bit. My premium went up $230 for getting an 8 year newer SUV, never had an accident, never had a ticket. I pay in full every 6 months and the last 2 months I've gotten a bill for "a remaining balance"...how many times am I going to pay a remainder of something I've paid in full? When asked of course they have no explanation other than "that's just what you owe". Embarrassing. After years with them it's obviously time to move on and find a business more efficient and trustworthy."
We responded:
"Kristina, thank you for reaching out to my office. My office has no control over the rates of new vehicles. The cost to replace and repair vehicles, especially new ones, have gone up exponentially. Unfortunately, insurance rates must go up to match this risk. Please remember you can always check with my office to see what the rate will be before buying a vehicle. If you would like to discuss further, please give me a call. Thanks - Fred"
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Linda Korn

July 30, 2024

5  out of  5
rating by Linda Korn
"Fred Hynes is alway there for our family and has been our State Farm agent for over 20 years. As our kids have grown and flown the nest, Fred has continued to provide compassionate, professional service both for us and for their households. I highly recommend State Farm and Fred Hynes."
We responded:
"Thank you, Linda. I have cherished our friendship and business over the years. I'm not going anywhere, so I can be your agent for many years to come and we will be ready for whatever insurance need you may have. - Fred"
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Gene Jacquot

July 30, 2024

5  out of  5
rating by Gene Jacquot
"Cyndi is awesome. She always is looking out for out needs and taking care of anything we need. Excellent in many ways."
We responded:
"Thank you, Gene! Cyndi has been with me for over 11 years and is a vital part of our amazing team. I think between all of our team members, we are approaching 100 years of experience. Thank you for your many years of being a client. You know we will be here for you when you need us. - Fred"
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Richard DuLac

June 25, 2024

5  out of  5
rating by Richard DuLac
"Cyndi Waggoner was my representative and assisted me with the changing of my insurance policies~ very helpful and followed up with all the necessary docs.. State farm and there reps have always been my insurance agents and have earned my patronage."
We responded:
"06/25/2024 Thank you, Richard! You have now interacted with two of my Rock Star team members. Both Cyndi and LeeAnn have been with me over 10 years. Both of them, as well as the rest of my team, have a passion to help people. I am glad you see the difference between an Agency system versus a call center environment. We will be there for you on all of your insurance needs. - Fred Thank you, Richard! LeeAnn is an awesome member of our team. She is very experienced in dealing with remote closings since she works remotely herself. Using the latest technology, we can assist you with your business from just about anywhere. Thank you for your business. - Fred"
Profile photo of Sean & Jen Wyma

Sean & Jen Wyma

June 17, 2024

5  out of  5
rating by Sean & Jen Wyma
"Everyone is always so helpful and kind here!"
We responded:
"Thank you, Sean & Jen! I am so please you recognize how awesome our team is. They all have service hearts and want to help you take care of your insurance needs. If there is anything you need you can call, click, or walk into my office. We appreciate your business. - Fred"
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Daniel Watson

June 14, 2024

5  out of  5
rating by Daniel Watson
"Good service and communication."
We responded:
"Thank you, Danny! I know Teresa worked really hard to make sure everything went smoothly. Our promise to you is that you will not find any better service. I have an awesome team to make sure you get to talk with someone local and knows you. You can call in or walk in and talk with the same person. Thanks again for your business. - Fred"
Profile photo of Jim Vandegriff

Jim Vandegriff

June 11, 2024

5  out of  5
rating by Jim Vandegriff
"Fred Hynes is the best State Farm Agent! He's helped me for many years!! Referred others to him & they are still with him too!!!"
We responded:
"Jim, you continue to be a blessing to us. From your words of encouragement to your unwavering faith, you are always a joy to everyone you meet. Thank you. ❤"
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Karen Rust

June 5, 2024

5  out of  5
rating by Karen Rust
"Very responsive and great to work with."
We responded:
"Thank you, Karen! It's been great working with you over the years. Hopefully many more to come. We will always help out our business partners. Just let us know how we can help. Thanks - Fred"
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Michael Young

May 23, 2024

5  out of  5
rating by Michael Young
"LeAnn is awesome as always. She is always up to make sure my crazy life stays insured. She is a credit to Fred's office."
We responded:
"Thank you, Michael! LeeAnn is definitely a valued member of my team. Between her and the rest of us, we have almost 100 years of experience backing up what we do so well. I will be sure to let LeeAnn know about your kind words. If you ever need anything, please let us know. Take care - Fred"
Profile photo of Theresa Johnston

Theresa Johnston

May 23, 2024

5  out of  5
rating by Theresa Johnston
"They have always had our greatest welfare and have always kept true to their promises. We have recommended them to several people and will continue to do so in the future. Thank you for all you do for us and our families interest."
We responded:
"Theresa, I am so honored and humbled to hear those kind words. As you know, we strive to do our best each and every day to deliver State Farm's promise. Thank you for your trust in us. I am blessed with such a good team that will take good care of your insurance needs. Remind the people you refer tell us that you sent them because we have a small gift of appreciation for you. Thanks again - Fred."
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Kathy

April 25, 2024

5  out of  5
rating by Kathy
"Great customer service and they were always there when we needed them."
We responded:
"Kathy, I am very humbled and pleased by your comments. Thank you! As you know, taking care of our customers is my top priority. I am blessed with an awesome team to do just that. We are here whenever you need us, and we will continue to deliver our promise of excellence each and every day. Thanks again. - Fred"
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Rebecca Jones

April 19, 2024

5  out of  5
rating by Rebecca Jones
"I have been with State Farm Fred Hynes for many years. Diana Gaston and the entire staff are absolutely amazing to work with. Fast and efficient! Highly recommend this team!"
We responded:
"Thank you, Rebecca, for your loyalty and kind words! We're delighted to hear that Diana Gaston and our team at Fred Hynes State Farm have provided you with amazing service over the years. Providing fast and efficient assistance to our customers is our top priority, and we're thrilled to have earned your recommendation. If you ever need anything or have any questions, please don't hesitate to reach out. We appreciate your continued trust and support. - Fred Hynes"
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James Swanigan

April 19, 2024

5  out of  5
rating by James Swanigan
"Lee Ann was very good to work with to get a quote on our homeowners insurance from State Farm. She explained all options very clearly! Great job!"
We responded:
"James, thank you for taking the time to leave us such a positive review! We’re thrilled to hear that Lee Ann provided you with clear and helpful information about homeowners insurance. Our goal at Fred Hynes State Farm Agent is to make sure you feel confident and well-informed about your coverage options. We appreciate your feedback and look forward to helping you further whenever you need us! -Fred"
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nathan call

March 11, 2024

5  out of  5
rating by nathan call
"They are Very friendly and helpful."
We responded:
"Thank you for the fantastic review, Nathan! We're so glad to hear that you found the Fred Hynes State Farm Agent team to be friendly and helpful. Providing excellent customer service and support is our top priority, and it's wonderful to know that we could meet your expectations. Please don't hesitate to reach out if you need anything else or have any questions. We're here to help! Thank you for choosing us and for taking the time to share your experience. -Fred"
Profile photo of Brenda Warren

Brenda Warren

January 30, 2024

5  out of  5
rating by Brenda Warren
"I love my State Farm team in Lebanon MO! Fred Hynes and his staff are amazing!"
We responded:
"Thank You, Brenda! You were dealing with Cyndi today! Thank you for noticing the hard work my entire team does on a daily basis. Our goal has always been to provide the best insurance service you will find. We appreciate you as a client and will continue to do what is in your best interest. Take care - Fred"
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Randy Nutter

January 29, 2024

5  out of  5
rating by Randy Nutter
"Ever since we have been with Fred we don't have to worry about our accounts being manipulated like it was with the other guy. Thank you Fred for an amazing job we are very happy with you and your staff."
We responded:
"Randy, thank you so much. Our promise to you is to always do what is in your best interest. I am blessed with an awesome team that just wants to make sure all of your insurance needs are taken care of. I truly appreciate your business all of these years. I love what I do and plan on being your agent for many years to come. Take care - Fred."
Profile photo of Diton Parker

Diton Parker

January 25, 2024

5  out of  5
rating by Diton Parker
"I’ve been with Fred and all the Office staff for the last few years as a military family stationed in Missouri. I’ve been happy with all the services provided by Fred and his team. When we rented our home out as we PCS’ed Leeann was very helpful not only in setting up our homeowners into a dwelling policy, but also contacting a new agent and squaring away errors in a rental policy on our new rental in VA. Thank you LeeAnn for all the help!"
We responded:
"Diton, Thank you for your service. Your willingness to serve our great Country is greatly appreciated. Thank you for those kind words about Lee Ann. She has been one of my agents for over 10 years and her experience shows. Not to mention her drive to make sure we live up to our promise of providing the best insurance service around. At State Farm, "Like a Good Neighbor" is more than a slogan to us. We live it each and every day. Thanks again - Fred"
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Lilly

January 17, 2024

5  out of  5
rating by Lilly
"Fred is amazing and super sweet! He's very helpful!"
We responded:
"Lilly, we are so grateful for your generous feedback! At Fred Hynes State Farm, we take immense pride in delivering exceptional services to our wonderful customers, and we are overjoyed that we were able to meet your expectations. Thank you for trusting us with your insurance needs. If you need any more help, please don't hesitate to reach out to us. We are always eager to go above and beyond to assist you! -Fred"
Profile photo of Ben Perkins

Ben Perkins

January 12, 2024

5  out of  5
rating by Ben Perkins
"Wonderful customer service experience from this business!! Especially from Cyndi!"
We responded:
"Thank you, Ben! It's nice to hear we are living up to our promise of providing the best insurance service in town. I am blessed to have Cyndi our team. Thanks for your business. - Fred"
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Amy Smith

January 3, 2024

5  out of  5
rating by Amy Smith
"I recently had an accident. State Farm was phenomenal in handling my claim it was seamless. Everyone we have dealt with has been fantastic. Their rates are great too."
We responded:
"Thank You, Amy! We are there for you when you need us. I am very proud of our Claims partners. Nobody does it better. If you ever need anything else just let us know. I just added a new team member so we can consistently deliver our promise to you. We appreciate you as a customer. - Fred"